QuickBooks error 15106

You receive this error while updating QuickBooks Desktop to the latest release because of one of the following: QuickBooks error 15106

  • You have an antivirus application installed on your computer that’s blocking the update.
  • You aren’t logged in as the administrator on the computer.

Follow the steps below so you can continue updating QuickBooks Desktop without any issues.

Note: If you have an active QuickBooks Desktop payroll subscription, download the latest tax table after every step to ensure your payroll information isn’t affected.
QuickBooks error 15106

Step 1: Log in to your computer as an administrator

But I already logged in as a different user.

Right-click on the QuickBooks Desktop icon, then select Run as Administrator. This will change your access to administrator.

Note: If you don’t have an antivirus installed, skip to step 3.

Step 2: Stop your antivirus application and rename folders

  1. On your keyboard, press Ctrl+Shift+Esc to open Task Manager.
  2. Go to the Processes tab, then look for [ANTIVIRUS].exe. Example: Spy Sweeper.exeNote: If you get an error, uninstall the antivirus application.
  3. Select End Process.
  4. Rename the QuickBooks update folder.
    1. On your keyboard, press Windows key+E to open File Explorer.
    2. Go to C:\Program Files\Intuit\QuickBooks(year)\Components. For 64-bit users, go to C:\Program Files(x86)\Intuit\Quickbooks(year)\Components.
    3. Right-click on the downloadqbXX folder, then select Rename. Note that XX stands for the year version of your QuickBooks. Example: downloadqb18 for QuickBooks Desktop 2018.
    4. Add .old to the end of the name. Example: downloadqbxx.old.
  5. Re-update QuickBooks Desktop.

Step 3: Turn off User Account Control (UAC)

  • Windows 7 and 8: temporarily turn off UAC.
  • Windows 10: proceed to step 4.

Step 4: Perform a clean install in Selective Startup

For more information, see Install or uninstall Desktop in Selective Startup.

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